A Message to Our Customers Regarding COVID-19
Updated on 4/11/20
DUE TO THE HIGH VOLUME OF ORDERS & VISITORS, WE WILL BE LIMITING THE TOTAL NUMBER OF ORDERS EACH DAY BY CLOSING OUR CHECKOUT AT THE ORDER LIMIT.
We understand your frustration and want to ensure we provide you with the best service - in order to do so, we need to take these measures.
We apologize for the inconvenience and thank you for your understanding.
Updated on 4/5/20
To Our Dear Customers,
Our mission at DipWell is to empower women to have outstanding nails. Anytime, anywhere. We encourage our customers to save time & money, and to do your nails at home.
We wanted to take a moment to thank you for your continued support! With the advent of COVID-19, we have moved a portion of our team from the shipping department to the manufacturing side to help produce hand sanitizer for our local community.
What does that mean for your order?
First, with our team divided, shipments are being processed as normal but will be delayed by 7-10 business days (not including weekends or holidays). As most orders ship via USPS Priority Mail, please expect shipments to arrive in about 2-3 business days once it departs our facility.
Second, your order is important to us and we appreciate your patience as we all work together to get through these next few weeks/months.
Third, if you have any questions regarding your order, please contact firstname.lastname@example.org with your order number and we will be happy to assist you.
We will continue to monitor the situation and keep you updated on our status.
On behalf of the DipWell team, we want to let you know we appreciate your business and strive to serve you, our customers, and community. We hope you all keep up the safe practices and support one another during this challenging time.
With much love,
Allen Doan, CEO
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